Terms and Conditions for OwlDock

Updated on August 19, 2025

Introduction

Welcome to OwlDock website – www.owldock.com These terms and conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites, which reference these Terms and Conditions. This website is owned and operated by OwlDock. Throughout the site, the terms ("OwlDock", "us", "we", or "our") offers through this website www.owldock.com (the "Service".) These Terms of Service ("Terms") are provided to guide your use of and relationship with our Site, web pages, platforms, applications, products and services. In these Terms, you may be addressed as "you", "your" or "User". The rules that follow are really important and form part of the Terms and Conditions of Service ("Terms"). If you don't agree with these rules or any other portion of the Terms, please don't use the Service. OwlDock offers this website, including all information regarding our document analytics platform designed to track document engagement and provide behavioral triggers for improved conversion, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Modification of Terms

We may amend these Terms at any time by posting revised Terms on the Site and/or sending you Notice of the same to the email address associated with your Account, as defined herein. Each revised version will state its effective date, which will be on or after the date in which it is posted or sent. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

Acceptance of Terms

You understand that by using Services, you are agreeing to be bound by these Terms, including any and all of your warranties and representations contained herein. If you do not accept these Terms in their entirety, you may not access or use the Services. If you agree to these Terms on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that event, "you" and "your" will refer and apply to that entity.

User Registration

a. Users may sign up for the Service using their email address or social accounts, including but not limited to Google and Facebook.
b. During the registration process, users are required to provide accurate and up-to-date information, including basic profile details such as email addresses, first and last names, and avatars/profile pictures.

Eligibility

This website is offered to users who are 18 years of age or older. By using this website, you represent and warrant you are of legal age and can form a binding contract. If you don't meet this requirement, you must not access or use the website. OwlDock have the right to disable any user name, password or other identifier at any time in our sole discretion, including if, in our opinion, you violate these Terms.

Service Description

OwlDock is a document analytics platform that allows users to track engagement with shared documents, implement behavioral triggers, and collect viewer data through customizable forms. The Service enables users to create trackable document viewers with analytics, call-to-action buttons, and data collection capabilities.

PROHIBITED ACTIVITIES

The following activities are prohibited on the OwlDock website:
a. Using the OwlDock website for any illegal or unauthorized purpose, including but not limited to infringing any intellectual property rights or other rights of any person or entity.
b. Posting or transmitting any content that is illegal, fraudulent, threatening, abusive, libelous, defamatory, obscene, pornographic, profane, or otherwise objectionable.
c. Posting or transmitting any material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious software or code.
d. Using any robot, spider, scraper, or other automated means to access the OwlDock site for any purpose without our express written permission.
e. Using the OwlDock site marketplace to engage in any spamming or other unsolicited communications.
We reserve the right to terminate your access to the OwlDock site and/or take legal action if you engage in any of the above-prohibited activities.
Any person found to be in violation of these terms and conditions will be immediately banned from the OwlDock site.

Third Party Links

Our Services may contain links to third party websites not under our ownership or control. We are not responsible for the content, privacy policies, or practices of any third-party websites and you relieve OwlDock from any and all liability arising from your use of a third-party website.

Trademarks and Intellectual Property

OwlDock and all related names, logos, service names, designs and slogans are trademarks of OwlDock or its affiliates or licensors. You may not use these marks without our written permission. All other names, logos, service names, designs and slogans on this website are the trademarks of their respective owners. This website and its features, functionality (Content, trademarks, service marks and logos) are owned by, or if not owned licensed to, OwlDock and are subject to copyright, trademark, patent, trade-secret and other intellectual property or proprietary rights under the law. You may only use these as directed, to the extent directed. If you have any questions, please contact us.

Payment and Billing

a. Payments for OwlDock are processed by our trusted payment provider, Dodo Payments (https://dodopayments.com/). No credit card information or personal payment details are stored in our database.

Refunds

a. Refund requests can be initiated through the OwlDock chatbot on the landing page or by sending an email to support@owldock.com.
b. Refunds will be processed in accordance with industry standards for Software as a Service (SaaS) companies. Common refund conditions include instances of wrongful charges or as otherwise defined in our refund policy.

User Responsibilities

a. Users are responsible for maintaining the confidentiality of their account information, including login credentials, and for all activities that occur under their account.
b. Users must provide accurate and up-to-date information during the registration process and promptly update their account details if any changes occur.

Document Form Data Collection and Processing

a. Data Processing Relationship: OwlDock acts as a data processor for any personal data collected through document viewer forms. Users ("Document Owners") act as data controllers and are responsible for compliance with all applicable data protection laws, including but not limited to GDPR, CCPA, and local privacy regulations.
b. Form Data Handling: Data collected through document forms is processed solely for the Document Owner's specified purposes via their configured webhook endpoints. OwlDock does not use, analyze, or process this data for its own purposes beyond facilitating transmission to the Document Owner's designated systems.
c. User Obligations: Document Owners must: (i) obtain all necessary consents and provide appropriate privacy notices to form users before data collection; (ii) ensure compliance with applicable privacy laws in their jurisdiction; (iii) configure secure webhook endpoints capable of lawfully handling received data; and (iv) implement appropriate data security measures for received information.
d. Data Retention and Deletion: Form data is deleted immediately upon Document Owner request. OwlDock does not maintain backups of form data after deletion. Document Owners may delete collected data at any time through their account dashboard.
e. Webhook Transmission: OwlDock is not responsible for data transmitted to user-configured webhook endpoints. Document Owners are solely responsible for ensuring webhook recipients handle data lawfully and securely. OwlDock disclaims all liability for third-party data handling practices.
f. No Data Recovery: Once form data is deleted from OwlDock systems, it cannot be recovered. Document Owners are responsible for maintaining their own data backups if needed.

Intellectual Property

a. The content created by users on OwlDock, including but not limited to documents and form configurations, remains the intellectual property of the respective users.
b. OwlDock retains the right to use anonymized and aggregated data for analytical and improvement purposes while respecting user privacy and confidentiality.

Termination of Service

OwlDock reserves the right to suspend or terminate the Service at any time for any reason, with or without notice. In the event of termination, users will be provided with reasonable notice and assistance in exporting their data.

Changes to Terms

OwlDock may update or modify these Terms and Conditions at any time. Users will be notified of any changes, and continued use of the Service after such modifications constitutes acceptance of the updated terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Philippines. Any disputes arising out of or related to these terms shall be resolved through arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at support@owldock.com.