Refund Policy

Updated on March 6, 2025

Introduction

Welcome to OwlDock's Refund Policy.

We understand that sometimes things don't go as planned, and you might need to return a product or request a refund. We value your satisfaction and aim to make the refund process as clear and fair as possible.

Please read this document to understand how our refund policy works.

Eligibility

To qualify for a refund, please adhere to the following eligibility criteria:

• Timeframe: Your refund request must be submitted within 30 day(s) from the date of your purchase. We understand that circumstances may change, and we want to accommodate your needs within a reasonable timeframe.

Compliance with these eligibility criteria allows us to efficiently process your refund request. If you require any clarification or assistance with your refund request, our dedicated customer support team is readily available to assist you. Your satisfaction is our priority, and we are committed to providing you with a straightforward and hassle-free refund process.

Refund Process

Follow these steps to request a refund:

1. Contact our customer support team through one of the following methods:

• Refund requests can be initiated through the OwlDock chatbot on the landing page or by sending an email to admin@OwlDock.

1. Include the following information:
   • Your full name
   • Your email or telephone number so we can reach back out to you
   • Your purchase you want refunded
   • Your date of purchase and order number
   • A copy of your original receipt

Timing

You must submit your refund request within 30 day(s). We aim to process refunds promptly, but sometimes we may need to reach out to you for more details. Please be patient as we process your refund.

Refund Methods

Refunds will generally be issued using the same method we had accepted payment. If we need to use a different method to refund your money, we will reach out to you to discuss this, external to this refund policy.

Exceptions & Non-Refundable Items

In certain cases, some items are not eligible for refunds.

Generally speaking:
* Subscriptions which have been fully consumed cannot be refunded
* Any refund exceptions as specified on our product information page or initial purchase agreement

• Utilized time or resources consumed for software-as-a-service or the software application

If you have any questions regarding the eligibility of an item for refund, please contact us prior to purchasing.

Cancellation Policy

You may cancel at any time pending the fulfillment of any residual obligations of your initial purchase agreement. If you have any questions, please contact us to discuss them.

Quality Assurance and Defective Products

If you encounter problems while using our service, please contact us immediately. We will work with you to provide a resolution.

Customer Responsibilities

Specific to this Refund Policy, customers are responsible for notifying us of desiring a refund, providing a reason for requesting a refund, providing proof of purchase, providing a way in which we can contact you to update you on the status of your refund or if we require any additional information, and for corresponding with us throughout this refund process.

Contact Information

For any questions or refund requests, please reach out to our customer support team using the methods described in the Refund Process section of this policy.

Policy Changes

We may update this refund policy from time to time. Please refer to this policy prior to making any purchases and check with this Refund Policy from time-to-time on our website.

Legal Compliance

We adhere to all relevant local, state, and federal laws regarding refunds and consumer rights where our company operates.